OnStar FAQ and How to Use It: Your Ultimate Guide

September 04, 2025 · 5 min read

Two vehicles after a minor collision, where OnStar features such as Automatic Crash Response and Roadside Assistance may be useful

OnStar has become a key component of the driving experience in Chevrolet and GMC vehicles. With its wide array of features designed to enhance safety, navigation, and connectivity, OnStar is a powerful tool that can provide peace of mind on every drive. If you're a new user or considering upgrading to a vehicle with OnStar capabilities, understanding how to use it effectively will enhance your driving experience.

What Is OnStar and What Does It Offer?

OnStar is a subscription-based service that offers a variety of tools and resources to enhance your driving experience. From emergency response services to turn-by-turn navigation and remote vehicle management, OnStar’s capabilities go far beyond what traditional vehicle systems can offer. Whether you’re looking for peace of mind in case of an emergency, the convenience of remote access to your vehicle, or an advanced navigation system, OnStar provides a comprehensive suite of services.

Key Features of OnStar

Automatic Crash Response: In the event of an accident, OnStar can detect the impact and send an emergency signal, notifying responders of your exact location.
Turn-by-Turn Navigation: You’ll get real-time directions sent directly to your vehicle, ensuring you stay on track and reach your destination efficiently.
Remote Access: Through the OnStar app, you can lock or unlock your doors, start your engine, or locate your vehicle—all from your smartphone.
Vehicle Diagnostics: OnStar provides a monthly health report, detailing the condition of key components such as the engine, brakes, and tire pressure.
Roadside Assistance: If you find yourself stranded with a flat tire, dead battery, or another roadside emergency, OnStar can connect you with a towing service or other assistance.
Wi-Fi Hotspot: OnStar also enables your Chevrolet or GMC vehicle to act as a mobile hotspot, keeping you connected on the go.

How to Use OnStar in Your Chevrolet or GMC

Getting started with OnStar is simple, but knowing how to utilize its features to their fullest potential will make your driving experience even more enjoyable. Here’s a detailed look at how you can use the OnStar services that come with your Chevrolet or GMC.

1. Activating Your OnStar Account

When you purchase a new Chevrolet or GMC vehicle equipped with OnStar, the first step is activating your OnStar account. This is typically done at the dealership, but if you’re buying a used vehicle, you can activate your OnStar services online or through the OnStar mobile app. Activation is quick and easy, and once your account is active, you'll have access to all available services.

2. Using Turn-by-Turn Navigation

OnStar's turn-by-turn navigation feature is incredibly user-friendly. To access it, simply press the OnStar button in your vehicle or call the OnStar service center to request directions to your destination. The OnStar advisor will send the navigation instructions to your vehicle, and you’ll hear the directions as you drive, ensuring a hands-free and hassle-free navigation experience.

How to Access: Press the blue OnStar button located on the rearview mirror or the dashboard of your vehicle.
What to Expect: The OnStar advisor will ask for your destination and provide you with turn-by-turn directions.

3. Using Remote Vehicle Management

One of OnStar’s most convenient features is its remote vehicle management. Through the OnStar app, you can manage your vehicle from virtually anywhere. This includes actions such as:

Remote Start: Start your vehicle from your phone to warm it up on a cold morning or cool it down on a hot day.
Remote Lock/Unlock: Lock or unlock your vehicle doors from anywhere, ensuring you never leave your car unlocked.
Vehicle Location: If you’ve forgotten where you parked, you can use the OnStar app to pinpoint your car’s location.

To use remote management, simply download the OnStar app from the App Store or Google Play Store, sign in with your account, and you’ll have access to these features.

4. Emergency Assistance

OnStar is most recognized for its role in emergency response. In case of an accident, OnStar’s automatic crash response system can send an alert to emergency responders, ensuring that help is on the way quickly. The system can also automatically unlock your doors, turn on your hazard lights, and even start a voice call to emergency services if needed.

How to Access: In an emergency, simply press the OnStar button. The OnStar advisor will assist you, coordinate emergency response, and provide instructions if necessary.

5. Wi-Fi Hotspot

Staying connected on the road has never been easier thanks to OnStar’s Wi-Fi hotspot feature. You can connect up to seven devices to the Wi-Fi network in your Chevrolet or GMC, making it perfect for road trips, business commutes, or keeping your passengers entertained during long drives.

How to Connect: To access the Wi-Fi hotspot, simply activate the Wi-Fi feature from your vehicle’s settings menu. Connect your device to the Wi-Fi network, and you’re good to go.
Data Plans: OnStar offers various data plans, and you can manage your data usage and billing directly through your OnStar account.

6. Vehicle Diagnostics

With OnStar’s vehicle diagnostics, you can keep track of your car’s health on a monthly basis. This feature provides detailed reports on key vehicle components like tire pressure, oil life, brake health, and engine status. You’ll receive a summary of the report via email, helping you stay on top of any maintenance needs before they turn into costly repairs.

How to Use: Vehicle diagnostics are automatically delivered to your email, but you can also request a diagnostic check by calling OnStar or using the OnStar app.
What It Includes: The report includes a summary of your car’s health, with any potential concerns highlighted for your attention.

Why Choose OnStar for Your Chevrolet or GMC?

OnStar is a powerful tool designed to make every drive safer, more efficient, and more enjoyable. Whether you’re looking for a way to stay connected, keep your car in top condition, or simply want peace of mind in case of an emergency, OnStar has you covered. With features like remote management, navigation assistance, and 24/7 emergency support, OnStar is more than just a service; it’s a valuable partner in every journey.

If you're ready to experience all the benefits of OnStar in a Chevrolet or GMC vehicle, visit Tri-City Chevrolet GMC in Eden, NC. Our team is here to guide you through everything OnStar has to offer and help you get the most out of your vehicle’s features.

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May 14, 2026 in Eden Chevrolet Dealer

Vehicle Theft Prevention FAQ: Protect Your Chevrolet with Advanced Theft Deterrent Features

Vehicle theft is an ongoing concern for car owners. At Tri-City Chevrolet in Eden, NC, we understand how valuable your Chevrolet vehicle is and strive to provide you with the latest tools and technologies to keep it secure. The GM Advanced Theft Deterrent system is designed to offer comprehensive protection against theft, utilizing various security features to keep your vehicle safe. This blog will explore the key features, benefits, and advantages of the GM Advanced Theft Deterrent system and how it works to safeguard your Chevrolet vehicle. What Is the GM Advanced Theft Deterrent System? The GM Advanced Theft Deterrent system is a set of integrated security features designed to provide enhanced protection against vehicle theft. By using a combination of sensors, locking mechanisms, and alarm systems, this system offers a comprehensive solution for preventing unauthorized access to your vehicle. more Key Features of the GM Advanced Theft Deterrent System Electric Fuel Filler Lock The electric fuel filler lock is a crucial component of the GM Advanced Theft Deterrent system. This feature prevents unauthorized access to the fuel tank, making it more difficult for thieves to tamper with or siphon fuel from your vehicle. With this added layer of protection, your vehicle is less vulnerable to fuel theft and tampering. Steering Column Lock The steering column lock is another critical feature of the GM Advanced Theft Deterrent system. This lock is designed to prevent the steering wheel from being turned when the vehicle is not in use. It acts as a strong deterrent against hot-wiring and unauthorized driving, making it harder for thieves to steal your vehicle without the proper key. Vehicle Inclination Sensor The vehicle inclination sensor detects any movement or tilt of the vehicle. If someone attempts to tow or jack up your vehicle, the sensor will trigger an alert. This feature provides an added level of security, especially for preventing thefts involving the removal of the vehicle’s wheels or towing the entire car away. Interior Movement Sensor The interior movement sensor is a highly effective security feature that detects any unauthorized movement inside the vehicle. If an intruder enters the car and starts moving around, the sensor will immediately activate the vehicle’s alarm system, notifying you and anyone nearby that something suspicious is happening. Glass Breakage Sensor The glass breakage sensor is designed to detect the sound and vibration of breaking glass. If a thief attempts to break the windows or windshield to gain access to the vehicle, the sensor will trigger the alarm system, alerting you to the break-in attempt. This is especially useful for protecting the vehicle’s interior and preventing theft through forced entry. Shielded Battery-Backed Alarm Siren The shielded battery-backed alarm siren is a powerful deterrent to theft. In the event of an unauthorized entry or attempted theft, the siren produces a loud, attention-grabbing noise that can be heard from a distance. The shielded design ensures that the siren remains functional even if the vehicle’s main power source is tampered with. This feature provides peace of mind, knowing that your vehicle will sound the alarm no matter what. Benefits of the GM Advanced Theft Deterrent System 1. Peace of Mind Knowing that your Chevrolet is equipped with the GM Advanced Theft Deterrent system allows you to drive with confidence. Whether parked at home, work, or on the go, you can rest assured that your vehicle is protected from unauthorized access and potential theft. 2. Real-Time Alerts and Notifications The system’s sensors, including the interior movement sensor and glass breakage sensor, alert you in real-time if something suspicious occurs. The ability to receive notifications ensures that you can take immediate action if your vehicle is tampered with or broken into. 3. Enhanced Vehicle Recovery with Optional LoJack Integration While the GM Advanced Theft Deterrent system provides exceptional security, some owners may choose to add a third party system like LoJack, or Bouncie. These systems provide real-time vehicle tracking, allowing law enforcement to quickly locate and recover your vehicle in case of theft. 4. Reduced Insurance Premiums Many insurance companies offer discounts for vehicles equipped with advanced theft deterrent systems. By installing this system, you may be eligible for reduced premiums, helping you save money on your car insurance. Frequently Asked Questions 1. Does the GM Advanced Theft Deterrent system work without a subscription? Yes, the GM Advanced Theft Deterrent system does not require a subscription. However, if you choose to integrate LoJack for additional tracking, there may be a subscription fee associated with that service. 2. How do I know if my vehicle has the GM Advanced Theft Deterrent system? To find out if your Chevrolet is equipped with the GM Advanced Theft Deterrent system, you can check your vehicle’s features in the owner’s manual or contact Tri-City Chevrolet for assistance. Our service team can verify if your vehicle has the system installed. 3. Does the GM Advanced Theft Deterrent system work automatically? No, the GM Advanced Theft Deterrent system requires activation. It is typically activated by the vehicle's key fob or via a specific security setting within your vehicle’s system. Contact Tri-City Chevrolet to confirm if it’s properly activated. 4. What happens if my battery is disconnected? If your vehicle's battery is disconnected, the Shielded, Battery-Backed Alarm (if equipped) will activate. This alarm is powered by a second, secure battery to ensure it functions even if the main battery is disconnected. 5. Can I turn off the inclination sensor or interior movement sensor? Yes, you can disable both the inclination and interior movement sensors. With the vehicle turned off, press the ALARM DISABLE button, which resembles a vehicle with a line through it. This button is usually located on the overhead console. The indicator light will briefly illuminate, confirming that these sensors will remain off for the next alarm system-arming cycle.

A 2026 Chevrolet Traverse in Sterling Gray Metallic

Feb 04, 2026 in Eden Chevrolet Dealer

Discover the 2026 Chevrolet Traverse: A Standout SUV in Eden, NC

The 2026 Chevrolet Traverse is here, and it’s ready to redefine your expectations of a midsize SUV. With its spacious interior, advanced technology, Best-in-Class cargo space, and robust performance, the Traverse is perfect for families and adventurers alike. But how does it compare to other SUVs in Chevrolet’s lineup, like the 2026 Equinox? Let’s dive into what makes the Traverse a standout choice for drivers in Eden, North Carolina. Spacious Comfort: Traverse vs. Equinox When it comes to interior space, the 2026 Chevrolet Traverse takes the lead. Designed with families in mind, the Traverse offers 3 rows of seating, comfortably accommodating 8 passengers. The 2026 Chevrolet Traverse offers a spacious cargo area, with nearly 23 cu. ft. behind the 3 rd row for everyday use—like groceries, sports gear, and essentials. With the 2 nd row down, that expands to 56.6 cu. ft., and that seatback is easily put back in place for passengers. Both back rows down opens up an expansive 98 cu. ft. of cargo volume—the Best in its Class. more In comparison, the 2026 Equinox is a compact SUV, ideal for smaller families or couples. While it offers a cozy and refined interior, it doesn’t quite match the expansive roominess of the Traverse. If space is a priority for your lifestyle, the Traverse is the clear winner. Performance and Capability The 2026 Chevrolet Traverse is powered by a 328-hp, 2.5L turbocharged engine with 326 lbs.ft. of torque and can tow up to 5,000 lbs., offering a balance of strong performance and family-friendly capability. Its smooth ride and responsive handling ensure confidence on both highways and Eden’s winding backroads, while its fuel economy is respectable at about 22 MPG combined. On the other hand, the 2026 Equinox features a turbocharged 4-cylinder engine that prioritizes fuel efficiency 926 MPG combined), over raw power. While it’s perfect for city driving and daily commutes, it doesn’t offer the same level of performance or towing capacity as the Traverse. 2026 Chevrolet Equinox Technology Both the 2026 Chevrolet Traverse and Equinox come equipped with cutting-edge technology to keep you connected and entertained. The Traverse features an available 11” diagonal HD colour touchscreen, wireless Apple CarPlay® and Android Auto™, and an optional Bose® premium audio system for an immersive sound experience. The Equinox also boasts similar tech features but on a slightly smaller scale. If you’re looking for a more robust infotainment system and additional tech options, the Traverse has you covered. Safety Features You Can Trust Chevrolet prioritizes safety across its lineup, and both the Traverse and Equinox come standard with Chevy Safety Assist. This suite includes features like Forward Collision Alert, Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, and more. However, the larger size of the Traverse provides an added sense of security on the road, especially for families traveling with young children. Ready to experience the 2026 Chevrolet Traverse for yourself? Visit Tri-City Chevrolet Buick GMC in Eden, NC, to explore this exceptional SUV up close. Our team is here to help you find the perfect vehicle for your needs. Schedule a test drive today or browse our inventory online at Tri-City Chevrolet Buick GMC.

A 2026 Chevrolet Silverado 1500 in black, hauling a trailer

Jan 22, 2026 in Eden Chevrolet Dealer

The 2026 Chevrolet Silverado: A Closer Look

The 2026 Chevrolet Silverado has officially arrived, building upon an already stellar reputation established by its predecessor, the 2025 Chevrolet Silverado 1500. Known for its rugged dependability and advanced technology, the Silverado continues to set the standard in the full-size truck category as America’s Most Dependable Full-Size Pickup (J.D. Power). Designed with both functionality and luxury in mind, this model is perfect for drivers in Eden, North Carolina who demand versatility. Whether you’re towing heavy loads or navigating city streets, the 2026 Silverado adapts to any challenge with ease. Key Features of the 2026 Chevrolet Silverado The 2026 Silverado shows off plenty of remarkable features, but here we will focus on a few that make it a must-have for truck enthusiasts. 1. Best-in-Class Power Comes Standard: The standard TurboMax™ engine delivers Best-in-Class standard torque at 430 lbs.-ft., ensuring robust towing and hauling capabilities. Additionally, the Duramax® Turbo-Diesel engine delivers a Best-in-Class highway fuel economy of 28 MPG, letting you haul up to 13,300 lbs. with fewer stops. more 2. Advanced Trailering Technology: With up to 14 camera views like the innovative Transparent Trailer View and a customizable Trailering App, hitching and towing are more intuitive than ever before. 3. Interior Comfort and Connectivity: The redesigned cabin offers a 13.4” diagonal touchscreen, a 12.3” reconfigurable Driver Information Center, and wireless Apple CarPlay® and Android Auto™ compatibility. 4. Super Cruise® Technology: Available on select trims like the High Country, this hands-free driving feature includes trailering capabilities, which is not offered by any competitor, making long-distance towing a breeze. 2026 Chevrolet Silverado Trims Chevrolet offers a wide range of trims for the 2026 Silverado, ensuring there’s a perfect match for every driver. Here’s a quick breakdown of the available options: - WT (Work Truck): The reliable workhorse with Best-in-Class cargo bed volume at over 89 cu. ft., and 12 standard tie-downs rated at 500 lbs. each. - Custom: Adds value-driven features like a trailering package and remote start. - LT: Boasts upgraded features like the 13.4” touchscreen, LED reflector headlamps, and a more robust selection of available details ranging from HD Surround Vision to intricate wheel designs. - RST: A sporty trim with body-color accents and available 20” high-gloss Black wheels. - Trail Boss (Custom and LT): Off-road-ready with a factory-installed 2” suspension lift and Z71 Off-Road Package. - High Country: The ultimate in luxury, featuring premium leather interiors, advanced safety technologies, and optional Super Cruise® hands-free driving tech with Trailering. - ZR2: Built for extreme off-road adventures, with Multimatic DSSV™ dampers, skid plates, and 33” Goodyear Wrangler Territory® tires. Each trim is thoughtfully designed to cater to specific needs, whether you value rugged durability, high-tech features, or off-road performance. Discover the 2026 Chevrolet Silverado at Tri-City Chevrolet Buick GMC in Eden, NC. Explore the advanced features, compare trim levels, and find the perfect fit for your lifestyle. Stop by, schedule a test drive or learn more about the Silverado lineup.